All-American Conversations Toolkit

By: National Civic League

http://www.nationalcivicleague.org/wp-content/uploads/2017/10/All-America-Conversations-Toolkit-2017-FINAL.pdf
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conflict management in planning

This toolkit details different engagement approaches and outlines how and why planners would utilize these approaches for different outcomes. This toolkit also outlines conversation logistics, how to facilitate and note take, what conversation materials to use and then making a coherent story out of what you heard.